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View Full FAQTry closing other apps and restarting CloseUp. If the issue persists, go to Settings > "Clear & Rescan All Photos" to rebuild your game data. Make sure your device has at least 500MB of free storage.
Make sure CloseUp has full photo library access: Settings > Privacy & Security > Photos > CloseUp > Full Access. iCloud-only photos may take longer to scan as they need to download first.
Face detection uses on-device AI which improves over time. You can manually review and fix face groupings in Settings > "Meet Your People." Tap on any person to review their photos and remove incorrect matches.
Try restoring your purchase in Settings > "Restore Purchases." If that doesn't work, make sure you're signed into the same Apple ID you used for the purchase. Contact hello@playcloseup.com if the issue continues.
Check that notifications are enabled: iPhone Settings > CloseUp > Notifications > Allow Notifications. In the app, go to Settings and make sure your preferred notification types are turned on.